Shop Policies
Returns
Something not right? STAR + SPLENDOR takes pride the products we carry and hope they bring joy and inspiration to everyone shopping with us. However, if you aren’t satisfied with a purchase for any reason, simply return it within 30 days of the original ship date, or the purchase date for in-store purchases.
We will happily refund the purchase price (excluding the original shipping and handling fees) of the returned item(s) to the original form of payment. Email us at shop@starandsplendor.com to let us know of your return and we will provide a pre-paid return label that covers your return shipping fees along with further instructions.
Only regular priced items may be refunded; sale items are non-refundable.
To follow-up on the status of your return, please contact us at shop@starandsplendor.com.
Exchanges
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at shop@starandsplendor.com with details of the product and the defect. After we review the request we will follow up with details on exchange eligibility and next steps.
Exceptions
Some items are non-refundable and non-exchangeable. These include:
- One-of-a-kind items
- Sale items
- Gift cards
- Booked services
Services
Scheduled services by STAR + SPLENDOR are not refundable. When you have scheduled a STAR + SPLENDOR service (ex. reading, healing arts, coaching session) you are allowed one reschedule if needed, whether for illness or personal reasons. You must contact us before your scheduled time to arrange for another. Any exception to this policy is left to the discretion of the service provider.
Late arrivals count as time spent in the service, so please be mindful to arrive on time. If you do not arrive for your service at all, and do not call, (“no call/no show”) STAR + SPLENDOR will not reschedule, no exceptions. Booked time for a service is time that we have set aside and attended for you, whether you arrive or not.
Some practitioners on our Services page may have different policies. Be sure to contact your practitioner to clarify them. STAR + SPLENDOR does not assume responsibility for the policies of practitioners who take their own method of payment and manage their own scheduling.
Event attendance
We do all that we can to insure that events remain safe during the period of the pandemic. Currently, we do not require masks at events. Use of masks is left to your own discretion. We continue to limit class size to allow for some distance.
We ask that if you feel ill, regardless of the symptoms, you inform the shop 24 hours prior to the event. We will issue you a full refund for your ticket. Likewise, if you have been exposed to Covid, or are waiting for results from a Covid test, the same applies. We will happily refund your money in full so long as you contact us within 24 hours. Anything beyond that is left to the discretion of the shop owner.
If you arrive at an event with visible symptoms of illness, you will be asked to leave. A refund will not be issued.
In any other instance, a 24 hour cancelation is required to receive a partial or full refund. This is determined at the discretion of the shop owner.
Additional Information
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. You are responsible for any loss or damage during shipment. We do not guarantee that we will receive your returned item.
Please allow up to 10 business days to process a refund or review an exchange claim. You will receive an email once the refund or exchange has been processed. Refund times can vary between credit card companies and we recommend that you contact your credit card company to confirm the refund timeline.
Last updated on Mar 1, 2019